UnlimLuck Casino - Pelaajan kotiutus peruutetaan toistuvasti.

Hello, I've been trying to make a withdrawal at this Unlimluck casino since January 4, 2026. They've cancelled my withdrawal six times already. The last time, I tried to withdraw via bank transfer, and they asked me for photos of my card, which I already told them was virtual.

I have sent them all the documents for KYC verification and they still keep canceling my withdrawal.

Buenas llevo intentando hacer un retiro en este casino unlimluck desde el dia 4/01/2026. Me an cancelado el retiro 6 veces ya, la ultima vez el retiro lo e intentado hacer mediante transferencia y estos señores me piden las fotos de mi tarjeta la cual ya les dige que era virtual.

Les e mandado todos los documentos para la verificacion KYC y aun asi me siguen cancelando mi retiro.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you make sure to fulfill the wagering requirements before attempting to withdraw your winnings?
• Have you contacted customer support to ask about the reason why your withdrawal requests keep getting cancelled?
• Which payment method did you use to deposit money into this casino?
• Which withdrawal methods have you tried using to get your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, thank you for your reply

* I have met the wagering requirements before attempting to withdraw my winnings

I contacted customer service and they told me that it's a problem with the financial service they work with.

The payment method I used was a virtual card. I sent them a screenshot with the necessary card number and the card ownership certificate, but they keep canceling my withdrawal. I also tried to withdraw via bank transfer, presenting the account ownership certificate, but they canceled that withdrawal as well.

*I have tried card withdrawal and bank transfer withdrawal.

Greetings and thanks

Hola gracias a vosotros por la respuesta

* e cumplido loa requisitos de apuestas antes de intentar retirar mis ganancias

*me e puesto en contacto con el servicio de atencion al cliente y me dicen que eso es problema del servicio financiero con el que trabajan

* el metodo de pago que utilice fue mediante tarjeta la cual es virtual les mande captura de pantalla con la numeracion necesaria + el certificado de titularidad de dicha tarteja y me siguen cancelando el retiro e intentado retirarlo mediante transferencia bancaria presentando el certificado de titularidad de dicha cuenta y tambien me cancelan el retiro

*e probado retiro por tarjeta y retiro por transferencia.

Un saludo gracias

Thank you for the explanation. Please forward me all the communication between you and the casino customer support regarding the verification of your payment methods and the problem with processing your withdrawal requests at veronika.f@casino.guru. Also, kindly include the documents you sent to the casino to verify your payment method as well. I appreciate your patience and cooperation.

Dear Dan33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru