God Of Casino - Player’s withdrawal is delayed due to unfair verification.

I am facing an unfair verification issue with God of Casino.

For the last 10 days, the casino has been requesting verification documents step by step every 2 days, instead of asking for all documents at once. I have submitted everything they requested.

Now the casino is asking for Crypto Wallet verification, which is not mentioned in their Terms & Conditions.

Because of this, my withdrawal is blocked without a valid reason. My account balance is €687.98 (real money, no bonus involved).

I believe this is an unfair verification practice and a violation of casino rules.

Please help me receive my full withdrawal

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Dear Tejben644,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing.

Please understand that KYC is a very important and essential process, during which the casino ensures that funds are sent to the rightful owner. As casinos cannot physically meet players to verify their identity and documents, this process is the only way gambling establishments can properly complete verification procedures.

None of the serious and licensed casinos take KYC lightly, and completing this thorough process may take several working days. Online casinos require proof of the payment method to verify that the method used for deposits or withdrawals belongs to the registered player. This step is essential for preventing fraud, identity theft, and money laundering, and it is a standard part of KYC procedures.

As players can use a variety of payment methods, the required documentation depends on the method used. For example, this may include a blockchain transaction hash (TXID), a screenshot of the wallet transaction (e.g. MetaMask or Coinbase), or wallet ownership verification such as message signing, a small verification transfer, or a short video showing access to the wallet.

Could you please let me know:

• Which documents you have already provided, and when you submitted the most recent one?
• Whether you provided all the required documents as soon as possible and in the correct format?
• Whether the casino has given you a deadline for completing the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

1) Which documents you have already provided, and when you submitted the most recent one?

I have already provided all the documents requested by the casino, including my ID and other verification documents. The most recent documents were submitted more than 24 hours ago (and earlier documents were submitted as soon as they were requested).

2) Whether you provided all the required documents as soon as possible and in the correct format?

Yes, I provided all required documents immediately whenever they were requested and in the correct format, exactly as instructed by the casino.

3) Whether the casino has given you a deadline for completing the verification process?

No, the casino has not provided any deadline for completing the verification process. They keep asking for new documents every 1–2 days instead of requesting everything at once, which is causing unnecessary delays

Additional clarification:

The casino’s Terms and Conditions do not mention crypto wallet verification anywhere. Despite this, they are asking me for crypto transaction history, which was never disclosed as a requirement. I have also completed verification in the past with another casino owned by the same company, and crypto verification was never requested there

Thank you for your reply and for providing the previous details, Tejben644.

• Have you requested clarification from the casino regarding the additional verification steps?
• Have you kept a record of all communication with the casino related to your verification process?
• Can you confirm whether you received any communication from the casino regarding the crypto wallet verification requirement?

Please provide any additional communication you had with the casino. This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post your screenshots directly to the thread.

Thank you again for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tejben644,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra