Mr Bet Casino - Player’s withdrawal has been delayed after wins.

AFTER MY ACCOUNT WAS VERIFIED, I WON A LARGE PRIZE. WHEN I ATTEMPTED TO WITHDRAW, THEY REQUESTED MORE DOCUMENTATION, PARTICULARLY REGARDING A DEPOSIT I MADE USING MY DEBIT CARD. I HAVE UPLOADED THE INFORMATION REPEATEDLY, BUT THE VERIFICATION KEEPS GETTING REJECTED.

Hello Chechoalbo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

First of all, thank you for taking my case for less than a year since I placed a bet in an online casino with Mr Bet.

At first I had no problem with smaller prizes until one day a game gave me 3 million pesos

I made a withdrawal and they asked me to verify my personal and banking information, this took a long time, the advisors explained to me that many people to verify the topic that I continued playing and a mistake I got into a game that I did not realize, playing as much as possible, I magically lost everything After 5 minutes they approved my verification. Now I am classified as a VIP player and I had not been given a good prize until it was given. As I am a VIP, I made the withdrawal. This was on July 1st. As a VIP, payment delays 1 or 2 days on the third day. I get a notification that my documents have not been verified again. I found out with support and they explained to me that they need backup of the deposit I made and in which I later obtained the prize. Since I have a checking account, all my transactions are made with my debit card. visa from the same account which when paying balance to mr bet I do it through wespay I sent them the proof of the transaction from my bank carried out by payku SPA in addition to the email from mr bet that a successful transaction had been carried out but again and again time when uploading the information every 7 minutes it gives me an error your account has not been verified for one reason or another these are like 20 that I have already done by visiting internet pages I noticed complaints from other users including one from my country with the same problem I received an email from them that they need a backup for the transaction to be carried out. I am now in the process with my bank. If they send me a backup for the charge made to Mr. Bet, it may be that an instance of joy has a bad time trying to find out. pay

Up to date the verification process is having a problem until I get the support from the bank and if they approve it

I wanted to inform you that the situation with the casino has now been regularized thanks to the management of Isabela, VIP manager of the Mr Bet casino.

thank you so much

Dear Chechoalbo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru