The player from Germany is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Bet Casino - Player’s struggling to complete account verification.
Amount: €1,000
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
Mr Bet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I've been playing at Mr. Bet for a while. On May 25th I won an amount of 1000€ and of course immediately made a withdrawal request. The verified status was then reset and documents were requested (proof of payment, confirmation of residence).
I then uploaded these. Then nothing came for the first 4 days. When I asked several questions, they were always told that they were working hard on it, which stated that the check would take 24-48 hours. The whole thing went back and forth like this three times, and each time the same thing was said. Although it takes much longer, it is stated that it only takes 24-48 hours.
I'm starting to get really worried that I'll never see the money. When making a deposit, it always works immediately. However, when you want to cash out, they use this tactic to gamble away the money.
Automatic translation:
Public
Public
2 years ago
Dear caner1979,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
