HomeComplaintsMr Bet Casino - Player’s having difficulties withdrawing his winnings.

Mr Bet Casino - Player’s having difficulties withdrawing his winnings.

Amount: €100

Mr Bet Casino
Safety Index:High
Submitted: 16 Aug 2020 | Case closed : 05 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is struggling to receive his withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

For a week when I wanted to withdraw my money, I haven't received my money back

Automatic translation:
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4 years ago

Dear Semih,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Semih,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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