The player from Germany is struggling to receive his withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
For a week when I wanted to withdraw my money, I haven't received my money back
Dear Semih,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?
Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina