Verde Casino - Player’s withdrawal request is delayed.

Hello, I am Temur Margive, a citizen of Georgia. When I registered at the casino, I paid with a TBC card and deposited money. I lost money very often, and when I tried to withdraw it, I was never allowed to do so.When I won 2450 euros, I tried to withdraw it, but they asked me for verification. During the verification, I uploaded all my personal documents.I have no idea why I am being treated so unfairly. I uploaded my personal documents,Please help me. I withdrew money from the bank. I have had a lot of problems. My family is treating me very unfairly. Please investigate everything and help me. I am counting on you.You can't imagine how much pain and injustice I feel. Please help me. I am not even one percent to blame.

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Dear Mate777Lika,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you have not made any successful withdrawals from your account previously?
• Have you received any confirmation regarding successful verification?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mate777Lika,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina

We’ve reopened this complaint at the request of Mate777Lika. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please get back to my initial message and provide all the required information?

Dear Mate777Lika,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru