The player from Brazil is experiencing difficulties withdrawing their winnings. The complaint was resolved as the player managed to withdraw his winnings.
MostBet Casino - Player’s struggling to withdraw their winnings.
Amount: 2,268 R$
MostBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I've been trying to withdraw the money for several days and I'm not getting it because it only appears as declined, I sent a message to the technical support and no one answers me.
Automatic translation:
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4 years ago
Dear Gustavo,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
This is my first time at a bookmaker!
The only thing I was told it could be was the card because it is a hybrid, my account is verified, but I can't get it at all
Automatic translation:
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4 years ago
Thank you very much, Gustavo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
I would like to ask Mostbet Casino to join here and help us resolve the player's issue.
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4 years ago
We haven't receive any answer from the casino yet. Please note, if we won't receive any respond within the next 7 days, we will be forced to close the complaint as "unresolved" which could lead to casino's rating deduction.
