HomeComplaintsMostBet Casino - Player's account has been blocked.

MostBet Casino - Player's account has been blocked.

Amount: 5,500 ₴

MostBet Casino
Safety Index:Very high
Submitted: 18 Jan 2023 | Case closed : 01 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Ukraine has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

Casino MOSTBET) everything happened on a live broadcast

I went to the slot on the Thunderkick provider

and won 5500 we immediately decided to check this casino for honesty, because you indicated the rating is clearly not from this casino

after which my acc was blocked for no reason

but it's not scary this happens at all casinos

but! I passed full verification along before skype connection

And after that, no one has unblocked my account, 26 days have passed and all this I am going to put on display now I will do my best to give you a fair assessment of this sharashka office, they left me without winning knowing that there is a war in my country And with money now it is not easy! in general, for reliability, I make a screen recording so that my comment is not lost somewhere


My (id89601339) is from the account of this casino



Automatic translation:
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1 year ago

Dear pudovpud,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Have you tried contacting the email address stated in the notification?

file

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear pudovpud,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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