Immerion Casino - Withdrawal of player's winnings has been delayed.

I requested 3 withdrawals on 08/08/2026. It’s been more than 48 hours and the withdrawals haven’t been approved. I’ve tried contacting support via chat but haven’t received any responses, and I’ve sent an email to the finance department but haven’t received any replies either. I’m very disappointed with the casino’s attitude, especially since I’m always a high roller.

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Dear madrugadoh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear madrugadoh and Casino Guru,

We wish to remind the player that Immerion processes withdrawals in strict accordance with the published Terms and Conditions, available on the website:

7.8. Withdrawal processing times depend on the payment providers and methods Players use. Usually it can take up to 72 hours but not limited. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.

At the moment we can see that out of three placed withdrawal requests, one has been processed successfully and the team is working on two remaining withdrawals. We appreciate player's patience during this time.

Respectfully,

Immerion Casino Representative.

Two of the three withdrawals have already been processed

Dear madrugadoh,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear madrugadoh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru