Magius Casino - Player believes that their withdrawal has been delayed.

Hi.

I try take money which I won.

Last time I had big problem and you helped me.

Can you contact with casino and speak for send money in normal time ? Not like list time I waited more than 1 month.

Now I try take 6.000 zł ( 3 x 2.000 zł ).

Thank you for your help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DanPaw,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

For now I received 4.000 zł.

For next must wait

Now I wait for 3 withdrawals.

11/08 - 2000 PLN

13/08 - 2000 PLN

14/08 - 2000 PLN

Dear DanPaw,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi.

I am good, but I still wait.

11/08 - 2000 PLN

13/08 - 2000 PLN

14/08 - 2000 PLN

For now nothing change.

I have still

3 for wait ( 3 x 2.000zl ) and 6.000 zl on account.

Total 12.000

Thank you for the update. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Please posts screenshots of any relevant communication with customer support regarding the delay in your withdrawals.

Thank you very much in advance for your reply.