MobileCasino 888 - Player’s struggling to complete the account verification.

They refuse to answer or approve my documents even though they have received everything.

Milad

Dear milad1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

ID, bank statement and address confirmation.

Milad

Thank you for your reply, milad1. When did you provide your documents, please?

Could you please forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.

Hello

Got from them yesterday that they have approved my documents.

We'll wait and see if they pay out as well.

Sounds like we are on the right track! I will keep this complaint opened, so please, let us know if there is anything new. Thank you in advance.

Dear milad1,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello

My withdrawal has been waiting a long time, and nothing happens.

Milad

Hi Thanks for the help, got my money today.

Close the case please.

Milad

Awesome news, Milad. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.