Mirax Casino - Player's request to avoid bonus was not honored.

I went to customer service before I started playing and told Helena or Helen that I did not want any bonuses attached to my deposit she did not remove the one I removed the other I didn't know there was another one she didn't remove it and now they're telling me that if I want to cancel the bonus because I tried to play with I tried to bet a hundred on the Wild Bells 100 game and it said it was an exceed it exceeds the BET amount bet lemon and I asked them why would it say that because I'm not supposed to have any bonus attached to any of my deposit I specifically went and talk to customer service before I started playing so that that would not happen well now they're telling me that it doesn't matter now I have to play with the bonus attached wagering or cancel the bonus which will take my money first my deposit first which I deposited which then it probably isn't anything left of the deposit I deposited they stole my money I told them before I told them before I played that I didn't want a bonus attached!!! They're not listening to me. They are wanting to penalize me because their customer Service employee messed up.

Dear burntlight3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mirax Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify which bonuses were activated on your account?
• Do you have your communication with casino support saved?
• Please forward me the correspondence between you and the casino where you requested your bonus to be canceled and the subsequent communication as well.
• You can post screenshots here, or send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear burntlight3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.