Megapari Casino - The player's self exclusion failed.

I have been sending emails for 2 months to close my account. They tell me that they take it into account, but nothing. There is no way to close it. I am addicted to gambling and I need to close it completely and not be able to create more accounts. Please do it now.

Hello Raul_r6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

Hello Raul_r6,

Can you please forward your request which you sent to the casino to nikolas.b@casino.guru? Did you ever mention gambling addiction in the e-mails?

Do you mean that I forward all the emails that I send to megapari to nikolas.b@casino.guru? Let's see, it is the only casino that gives problems to close an account. In any casino from the same chat they close it for you. Sending an email in 24 hours or less they close it for you. Say or not if I have an addiction as a client they have to close me the account. I find all this embarrassing.

Hello Raul_r6,

I mean to forward the e-mails where you specifically asked to self exclude your account to see whether you did it correctly according to their terms.

Dear Raul_r6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.