The player from Chile was unable to withdraw funds as the casino required the same method used for deposit, which none of the options allowed. Despite following support's advice to use Webpay, withdrawals were still denied. The Complaints Team facilitated communication between the player and the casino, which led to the identification of an issue with the payment method used for deposits. The player was advised to make a minimum deposit using the correct WebPay method to enable withdrawals. As the player did not confirm the resolution, the complaint was marked as rejected.
Megapari Casino - Player is experiencing difficulties with his payouts.
Amount: $184,127 CLP
Megapari Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
Translation
I have been trying to withdraw my funds for quite some time now, and I always receive a negative response from your site. As has happened to many others, I am told that I must use the same method for withdrawal as I used for the deposit. However, I have tried each of the methods (waiting the mandatory 5-minute lockout for each), and none have allowed me to withdraw my funds. Support advised me to withdraw the funds through Webpay (where I know I made the transfer), but even then, I am told that I cannot withdraw my funds because it is not the same method used for the deposit. I am considering giving up on recovering my funds. I request your support to reach a satisfactory resolution for this problem. I also recommend that you change your policies or disable withdrawal methods that do not work automatically to avoid these frequent complaints, which I unfortunately only read after betting with your casino.
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4 months ago
Dear carlosgonzalezbaeza,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Megapari Casino.
Could you please send me the screenshot of your deposit history showing the payment method you used for making the deposit?
Do I understand correctly that the only reason why your withdrawal requests get rejected is that you should use the same payment method for withdrawing as you used for depositing?
Have you made any successful withdrawals from this casino before?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Hello there, dear carlosgonzalezbaeza and the CasinoGuru team!
Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.
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4 months ago
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1) As you can see, it only lets me see the transaction history, however it does not include the deposit transactions or the method used.
2) in fact, it only tells me that it is rejected because I must use the same deposit method
3) It is the first time that I bet in this house, so I have not withdrawn before
4)The verification step is complete and the account is validated.
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4 months ago
Dear carlosgonzalezbaeza,
First and foremost, we sincerely apologize for the difficulties you have encountered with your withdrawal. We understand how frustrating this situation must be for you.
After thoroughly reviewing your account and transaction history, we have identified the issue. You initially made a deposit using the WebPay method from Pagsmile. Unfortunately, this payment method does not support withdrawals. Currently, you are attempting to withdraw through WebPay from AstroPay; however, you have not made any successful deposits using this method.
To resolve this issue and enable the withdrawal of your funds, please activate the WebPay method from AstroPay. To do this, make a minimum deposit using the Webpay method from AstroPay and place bets using this deposit. Once this is done, you will be able to withdraw your remaining balance through the same method.
We appreciate your understanding and cooperation in this matter. Please let us know if you need any further assistance or have any additional questions.
Best regards,
MegaPari Team
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4 months ago
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I think that they have a method to deposit funds, and then force you to continue betting to make another withdrawal is really a terrible experience. I will not recommend this betting house.
I will do what they report and then I will comment if I was able to withdraw my funds.
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4 months ago
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Can you please confirm which of these methods that appear in the image is the one I should enter? There are 3 types of webpay on the page and I don't see any called webpay astropay
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4 months ago
Dear carlosgonzalezbaeza,
Thank you for your message. I apologize for any confusion and inconvenience this situation has caused you. We understand how frustrating this must be and appreciate your patience.
I have marked the required payment system on the attached screenshot. Please select this method, make a minimum deposit using WebPay from AstroPay, and place bets with this deposit. This should activate the method, allowing you to withdraw your remaining balance.
We appreciate your understanding and cooperation. Please let us know if you encounter any issues or need further assistance during this process.
Best regards,
MegaPari Team
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4 months ago
Dear MegaPari Team,
Thank you very much for getting in touch with us and helping the player with his problem. We really appreciate that.
Dear carlosgonzalezbaeza,
Have you deposited using the payment method suggested by the casino?
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4 months ago
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This already seems like the last straw to me. This really is a scam. If I do not have a prompt solution, I will file a claim with the national consumer service.
I made a deposit for the minimum in the suggested payment method, it was deducted from my bank and the balance was not charged to my account. This really is a joke.
How much more money should I waste to claim what is due to me? Please, I need a serious answer to close it once and for all.
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4 months ago
Dear carlosgonzalezbaeza,
We sincerely apologize for the difficulties you have encountered with depositing funds using the suggested payment method. We understand how frustrating this situation must be and are committed to resolving it as quickly as possible.
To address this issue, we need a copy of the payment receipt for the recent deposit you made. Please send the payment receipt to our email address: customer.claims@megapari.com.
Thank you for your understanding and cooperation. We look forward to resolving this matter promptly for you.
Best regards,
MegaPari Team
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4 months ago
Dear carlosgonzalezbaeza,
Have you sent the payment receipt to the casino as requested? Could you please update me on the current status of your payment?
