The player from Germany had registered with the Megapari casino platform, despite the platform not being licensed in Germany. He had noted that the casino conducted withdrawals without KYC verification, which raised concerns about potential underage gambling. The player had not heard from Megapari for over a week and was waiting for the return of his funds. Despite his concerns and requests for clarification, we had concluded that the casino had not acted inappropriately. The player had voluntarily created an account, made deposits, and played. The casino's verification process, while not to the player's satisfaction, was not in violation of its licensing authority's rules. As such, the complaint had been rejected.
Megapari Casino - Player faces withdrawal issues.
Amount: €5,000
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
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6 months ago
I've seen now that the Website Megapari is illegal in my country Germany.
They didn't have a license for the german market.
After that I've seen they've used another link for the german market. The normal link is blocked(see megapari1.jpg).
I was registrated as a german player from the beginning(see Megpari1.pdf).
Another point is they've done withdrawals without KCY.
That's illegal, caused of this was there was the possibility to play as an underage person.
No one from Megapari is answering me since one week.
Very bad.
I am waiting to send back my complete money less then the withdrawals.
If you need more informations don't hesitate to contact me.
Thank you very much.
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6 months ago
Dear betzebub11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries or countries they do not have the license for to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from such countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.
Furthermore, many casinos allow players to withdraw smaller or first withdrawals without verification and this is not something that we could penalize the casino for.
Could you please clarify the dispute value (€5,000)? Do I understand correctly that you are asking for a deposit refund?
If that is the case, I am afraid that we don't think you are entitled to any refunds.
Please, let me know if I have overlooked something or if there is any additional information that could help us proceed with this case, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Best regards,
Kristina
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6 months ago
Translation
Good day,
that is not right.
As I said, at the time of registration, the casino had the opportunity to recognize that I was from Germany and the question that needed to be answered was why the link https://megapari.com blocks German players and the website https://megapari. com.co/de/ doesn't block German players.
I think this is a clear deception.
The company also has in point 2.6. written in the general terms and conditions that payments will be refunded (less winnings).
Regarding the point about verification:
There were many deposits and withdrawals and still no verification was required.
In addition, there is evidence that the deposit was made using a credit card and paid out using another payment method.
I also think this is illegal because it is against the Money Laundering Act.
I would like to answer these questions and request that the case be opened.
I would be happy to attach the list of deposits and withdrawals if I get the chance.
Thank you very much for your effort.
Automatic translation:
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6 months ago
Thank you for your reply, betzebub11. I understand your point of view, but in our opinion, the casino did nothing wrong. They didn't confiscate your winnings because you played from Germany. You personally and voluntarily created an account, made deposits, and played. It is in the player's own interest to do the research and play in casinos with the necessary license if that is what they wish. Therefore, my only advice here is that you always check casinos and if they have the license.
Moreover, casinos have free hands in designing their verification process unless the licensing authority wants to enforce some specific rules. This casino is licensed by Curacao, which is known to be less strict when it comes to making (any) rules and enforcing them, and we are not in a position to penalize the casino just because one player is dissatisfied with the verification process. Many players actually enjoy and prefer if the verification is performed later and can easily withdraw a few smaller withdrawals without any limitation.
I am sorry we are not able to help on this occasion and due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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