The player from New Mexico experienced a delay in cashing out $50, restricted access to games, and a lack of response from customer support for nearly a month. We attempted to gather additional information regarding the account verification status, the use of real money or bonuses, and the last communication with the casino. However, due to the player's lack of response to our inquiries, the complaint was ultimately rejected.
Max Vegas Casino - Player's withdrawal delayed, customer support unresponsive.
Amount: $50
Max Vegas Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
I've been trying to cashout this 50 for almost a month now with no luck I don't have access to the games and have yet to be able to get ahold of customer support for going on 4 weeks no no reply no respond nothing
Public
Public
5 months ago
Hello dmramey0123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Max Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
