Max Vegas Casino - Player believes that their withdrawal has been delayed.

Dear Misiya55,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

How can I do verification/KYC if their customer support never replies to my messages via email and their live chat is never active

Until today there has been no reply to the email I sent. However, they always send promotional emails

Until today there has been no reply to the email I sent. However, they always send promotional emails

there is still no progress to date. no incoming emails except promotional emails

Dear Misiya55,

Have you received your withdrawal from the casino yet?

no, I haven't received anything from them until now. just for one confirmation email they never sent me any notification.

you can see. this is my screenshot i took today. and there has never been any news until now.

Thank you for your reply, Misiya55. Have you made any successful withdrawals before? Do I understand correctly that your account has not been verified yet?

Did you accumulate your winnings with or without an active bonus?

this is my first withdrawal. and this is the first bonus I tried. I can't contact them. their email or live support never works properly.

this is my first withdrawal. and this is the first bonus I tried. I can't contact them. their email or live support never works properly.

I tried to access the casino's website, but it is not working. Is it working for you? Could you please post here the website link you use?

No.. Currently I can no longer enter their site. Is this an error or maybe their site can't be accessed anymore?

Unfortunately, it seems like the casino has been closed. I apologize, but under these circumstances, we are unable to establish communication with the casino and proceed with this case. Therefore, I am forced to close the complaint as unresolved.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, or if you notice that the casino's website starts working again.