The player from Greece is facing a delay in withdrawing a total of 1500 euros, having requested the first withdrawal on December 7th. After almost 20 days of waiting and multiple attempts to contact the casino's customer support, the responses remain generic and unhelpful.
Malina Casino - Player's withdrawal is delayed.
Amount: €1,500
Malina Casino
Safety Index:Very highSafety Index
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9.1
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Case opened
Current status
Waiting for Casino Guru to reply
6d 9h 42m 28s
Case summary
12 hours ago
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14 hours ago
I am waiting for my withdrawal 3x 500 euros (total 1500) for almost 20 days! I made the first withdrawal request on the 7th of December and still nothing, I tried many times to contact the casino's customer live chat but the answers were always generic in the style of 'yes we know about the delay, dont worry about your money when we are able to proceed we will let you know' I even tried that and with the appointed VIP manager they assigned to me but nothing came back. There were times in the past that i had to wait for a withdrawal but never this long! It's quite intimidating. Could you please help me out?
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14 hours ago
Dear pangod,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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14 hours ago
Thank you for your prompt reply.
No i haven't made any withdrawal requests to this casino in the past, its my first time.
I wasn't asked for a KYC verification by the casino.
And no I didnt have an active bonus when I accumulated my winnings.
Happy to reply to anything else.
Thank you so much for your help.
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