The player from Germany is experiencing difficulties withdrawing her winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I do not hope that it is a fraud no longer come in the page and the money was not transferred
Dear Andrea,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your withdrawal has been delayed? How many days ago did you request it? Have you completed the account verification successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela