HomeComplaintsMagic Red Casino - Player’s withdrawal has been delayed.

Magic Red Casino - Player’s withdrawal has been delayed.

Amount: €1,000

Magic Red Casino
Safety Index:Very high
Submitted: 04 Nov 2020 | Case closed : 19 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is experiencing difficulties withdrawing her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I do not hope that it is a fraud no longer come in the page and the money was not transferred

Automatic translation:
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4 years ago

Dear Andrea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your withdrawal has been delayed? How many days ago did you request it? Have you completed the account verification successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Andrea,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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