Lucky Legends Casino - Player's account closure requests are ignored.

I asked live chat to close my account, They do not close it. I still can play and recieve 'bonuses' via email.

Dear Dogskull,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

I checked the casino website and found this:

Marketing Communications

Your privacy is important to us. You may choose to unsubscribe from marketing communications, including email, text messages or phone calls at any time. Please note that you will still receive all transactional messages related to your account even if you unsubscribe from marketing communications. We do not send nor condone the sending of unsolicited communications. If you think you are receiving unsolicited email from our company, please report this to help@LuckyLegends-casino.com.

I, unfortunately, didn't find any information on how to restrict access to your casino account.

Could you please specify the reason why you don't wish to have an account in the casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas,

Legend casino has only 1 gameprovider, I dont like that.

They also do not have a gaming license to accept Dutch players.(but they do)

Greetings,

Thanks for the explanation.

Do I understand correctly you already contacted the casino to close your account and stop the marketing communication? Do you see the option to unsubscribe from the casino's marketing communication through the 'unsubscribe button' in their emails to you? Is using 3rd party blocking applications for websites and emails a valid option for you?

I'll await your reply.

Dear Dogskull,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.