Lucky Legends Casino - Player is dissatisfied with the overall experience.

I've been writing emails to lucky legends to close my account. I won at sunrise slots but the slots at lucky legends are very tight with no return to player. A complete loss so far with no fun game play at all. I realized that lucky legends and Sunrise slots are the same owner. They are mixing casinos which is unfair to me.

I keep on getting the same response that representative will get in touch with me but no one ever does. This is why I made this complaint .

Dear zena5755,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify the reason for closing your account and when exactly you send the first request? Would you be so kind as to forward me the account closure requests which you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

I sent the information to your email today

Thank you for your reply, zena5755. Do you currently have any active balance in your casino account? Furthermore, I would like to ask you to forward requests as email attachments with the date, time, and recipient clearly visible. If there is any other relevant communication between you and the casino, please forward it as well.

No balances. I never won here.

I believe they are mixing casinos. Win on one lose on the other. That is unfair to the player. They must have a way to block your account from winning and for me winning again.

We’ve rejected this complaint as per zena5755's explicit request sent to us by email. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.