HomeComplaintsLucky Days Casino - Player’s account was blocked.

Lucky Days Casino - Player’s account was blocked.

Amount: €4,000

Lucky Days Casino
Safety Index:High
Submitted: 05 Nov 2019 | Case closed : 21 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player is unable to access their account. The casino requires documents for verification but the player can’t upload them directly on their website. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Lucky days is blocking my account and also, for the second time now asking for my passport, utility bill and proof of payment. They had asked this after my first withdrawal already and are thus already in possession of these documents. Also, how would I be able to upload document if they limit my account access...

 

It seems lucky days is trying to lag the withdrawal or even worse..

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4 years ago

Dear Joris,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with accessing your account. If the casino requires the documents, they should explain to you how they want you to send them. Have you tried to ask the casino support how to do this? 

Best regards,

Peter

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4 years ago

Dear Joris,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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