The player from Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Lucky Days Casino - Player believes that their withdrawal has been delayed.
Amount: €4,000
Lucky Days Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, my payout from luckydays has only been processed for 4 days, the money has not been credited to my account. Lucky days does not take any further steps because the money has already been transferred, but according to my bank, nothing has been booked
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1 year ago
Dear Togo1988,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Update still nothing arrived. The payout was on Monday, no bank works with the money as long as the casino doesn't respond to emails anymore
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1 year ago
Translation
There was still no money in my account, I was then told that they had not transferred it on Sunday but on Thursday, but even that is not true, even then the money should have arrived. Luckydays keeps the money back for no reason no breach of T&Cs no bonus nothing
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1 year ago
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After I said in live chat that the authority would like an opinion from me, the money was transferred via real-time transfer, so you can see that the whole time it was lied to. So the money has arrived
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1 year ago
Awesome news, Togo1988. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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