HomeComplaintsLTC Casino - Player's account access has been restricted.

LTC Casino - Player's account access has been restricted.

Amount: Ł0.29

LTC Casino
Safety Index:Low
Submitted: 06 Feb 2024 | Case closed : 27 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from the Netherlands had encountered issues accessing ltccasino.com and suspected he might have been blocked after crossing over to Belgium. He had raised concerns about a deposit that had occurred before the site became inaccessible and was seeking a payout of his account balance. The player informed us that he received a response from the casino stating We asked the player to confirm if his balance was accounted for. However, due to the lack of response from the player, we were forced to reject the complaint.

Private
Private
3 months ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 months ago

Dear Baszel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LTC Casino.

I tried to access the website but it seems to be inaccessible from everywhere

file

Please allow me to ask you a few questions, so I can better understand the situation. 

  • When was the last time you were able to access the website?
  • When was the last time you were in contact with the casino and what did you discuss?
  • Is there any withdrawable balance currently left on your casino account (excluding your current deposit)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
Public
Public
3 months ago

Got a response from ltccasino support:


Website is under DDos Attack

Please try again later.


So think my case is resolved!


(Attached screenshot)file



Public
Public
2 months ago

Thanks for the update.

I was able to access the casino website using a different web address here: https://www.ltccasino.io/

Were you able to access your account and is all your casino balance accounted for?

Public
Public
2 months ago

Dear Baszel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 months ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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