Lord of the Spins Casino - Player’s winnings have been cancelled.

Told because of no regular play I was only entitled to 30% of my withdrawal. Cant find anything in terms and conditions to support this. Think this is very unfair!

Dear Stacey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Is it possible that the casino referred to the following rule https://www.lordofthespins.com/general-terms-conditions/?lang=en?

"Betting rules

"Irregular play" includes, inter alia:

Placing bets or Purchasing in-game features including but not limited to free spins equal with the "total value" greater than or equal to 30% (thirty percent) of the smallest deposit in play."

Were your winnings cancelled completely or reduced only? Could you please confirm that you haven’t activated any bonus when depositing funds into your account and advise how much was your last deposit?

Thank you in advance for your reply.

Best regards,

Petronela

They have offered me 500 due to me arguing that this information isnt on the mobile platform website from the original 1200. I feel this is very unfair due to playing on their mobile site and having read their withdrawal t&cs could not find this in there. My last deposit was for 40euros. No bonuses were credited to my account. At the moment the 1200 withdrawal is still pending. Even after being told yesterday that I should accept the 500 euro offer and it would be sorted straight away. I feel the way the website has conducted themselves is very unfair and t&cs should be alot clearer. There is many obstacles they are trying to put in the way to not let you withdraw money.

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you very much in advance.

Dear Staceyt,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.