The player from India had deposited money a week prior, but the amount had not been credited to his casino account. Despite continuous contact with customer support, he received the same response that the order was being processed. We recommended the player to contact his payment provider for further investigation, noting that the process might take approximately one month. The player later confirmed that his problem was resolved, and the complaint was marked as 'resolved'.
LopeBet Casino - Player's deposit has been delayed.
Amount: 4,500 INR
LopeBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.8
LopeBet Casino has a Safety Index of 2.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
4 months ago
I have paid the money 1 weak before but still the amount is not credited to my game acocunt.I am continuously contacting there customer email but they are always.saying we are processing the order.
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4 months ago
Dear kombannazro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
3 months ago
Dear kombannazro,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
