Locowin Casino - The player struggles to withdraw.

I had played locowin in Hong Kong before with account seanpang2016 (https://locowin.fun/)

and after winning and I tried to withdraw the amount HKD 86,187.50 on 16-JUL-2022. But the support in Hong Kong always refused to process my amount, and provided many excuses such as tax and some financial charges required. After I paid all the charges he mentioned, the amount still could not be withdrawn. Totally I had paid charges below:

Tax = HKD 18,145 (16-JUL-2022)

Finance Charge 01 = HKD 17,237 (17-AUG-2022)

Recharge = HKD 3,750 (18-AUG-2022)

Finance Charge 02 = HKD 5,000 (19-AUG-2022)

Finance Charge 03 = HKD 12,500 (20-AUG-2022)

Finance Charge 04 = HKD 13,000 (21-AUG-2022)

Finance Charge 05 = HKD 13,000 (22-AUG-2022)

Finance Charge 06 = HKD 12,500 (26-AUG-2022)

Total charges/tax paid = HKD 95,132

Balance in Locowin account = HKD 86,187.50

Total amount to be claimed = HKD 95,132 + HKD 86,187.50 = HKD 181,319.5

Besides my amount not be able to withdraw, the Hong Kong support still continues requests me to pay additional charges. Please find attached are the payment receipts, my account information as well as the contact of Hong Kong Support (Whatsapp +852 6617 0420).

Please kindly handle my case ASAP.

Regards,

Sean

Hello seanpang2016,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Nice to hear your response.

But I have no idea on what the verification process is. I just went to the URL "https://locowin.fun/" on my phone and provide the user account name "seanpang2016" as well as password to logon the platform. Is it possible the platform is fake?

All the documents involved are only the bank deposit receipts to LOCOWIN I attached. Their business bank account is a bank in Hong Kong. And the main point is that the support communicated with me in Chinese characters that you may not understand. Does it increase the difficulty in claiming back my money?

The latest message I dealt with the support was in the afternoon of 27 Aug 2022, where the support requested me to deposit further HKD 13,000 in order to make my amount can be withdrawn.

Best regards,

Sean

Can you please forward your communication with the casino to nikolas.b@casino.guru?

Hi Nick,

Actually I had passed my case as well as the documents to email address "complaints@casino.guru" on 28 Aug 2022.

Anyway, do you mean that I should send the complaint content also to "nikolas.b@casino.guru"?

Regards,

Sean

Hi Nick,

I had sent my case to "nikolas.b@casino.guru" on 01 Sep 2022. Please help follow up.

Best regards,

Sean

Hello seanpang2016,

Is there any proof where they actually requested from you to pay in anything into the casino (the charges and so on)?

Hi Nick,

The deposit receipts are the proof. Every recipient bank account the Hong Kong Support provided me is listed in the receipts I sent you, unless you think that the Support does not represent the Casino.

Best regards,

Sean

Hello seanpang2016,

Unfortunately it is impossible to tell if those charges were made by the casino or some different company but the receiver seems to be different in every case. Did you try to contact your bank for chargebacks if those payment were not made by you?

Based only on the receipts we can't accuse the casino for those charges as they do not serve as a direct proof against them.

Dear seanpang2016,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.