Librabet Casino - Player's account blocked affecting withdrawal.

Whenever I try to log in, it tells me that my account has been blocked. I have an open withdrawal. My identification has taken place, but my account is closed.

Dear michaargir,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Librabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did the casino inform you about your account closure?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I was playing on Libra bet for a month now and I got banned yesterday. I got the first deposit bonus for sports and I ended up with 100€ of withdrawable money. Also I was playing only sports betting. I never got an explanation from the casino. I even e-mailed them but still didn't get an answer and the live chat can't help me.

They sent me an email yesterday that the €100 withdrawal was complete, but my account is still closed and my bank hasn't received the €100. Also, I still haven't received any response to the email I sent them.

Thanks for the explanation.

Do I understand correctly you requested a withdrawal of your winnings shortly after opening your account?

Do you remember when you requested it?

Please note we believe casinos can close player's accounts for any reason as long as they don't withhold players' balances.

I'll await your reply.

that's exactly what hapenned. they said that my account has been closed because of 9.1 of their terms, which I found hilarious. How can you even commit frauds on a mothematically correct casino system. LOL. They returned me my deposit so I guess its kinda fine. Thank you for the support CASINO GURU TeAM. Happy Holidays!

Thanks for the clarification.

Please note that if a player is accused of fraud due to their sports betting activity, we can't help and at most refer you to a different service to look for a resolution to the problem.

That's because our platform doesn't have enough insight into this field of online gambling, and we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly.

We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.

If you find yourself in a similar situation in the future, I will send you links to websites that might be able to help after I close this complaint. If you wish you can contact them with this case as well and pursue the case further.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Wishing you a joyful, successful, and healthy new year 2024