Las Atlantis Casino - Player is experiencing an undefined problem.

I gave the casino all my address, phone #, bank information. I then played and won a little money and since I won and my money was cashed by the casino to play. I lose. I could see losing the winnings but my access to play money? That smells of fraud. They accepted my money please. Intent under the law was clearly established when they cashed my money.

Dear Mary,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Mary,

Please take into consideration that before submitting a payout request each customer shall go through validation of the account. We assure that this is a common procedure for all online casinos, therefore all the information is listed in casino terms. We’ve got the confirmation that the casino representative has sent the list of papers needed through email correspondence.

Let us know should you need any further info.

Regards,

Las Atlantis Casino Team

Thank you very much, Las Atlantis Casino Team, for your swift reply and clarification.

Dear Mary, please provide all the necessary documents required for account verification as you've been instructed by the casino representative.

Dear Mary,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.