Kudos Casino - Player's winnings were confiscated.

I played kudos credit. And won 12000, they let me bet 200 a hand then came back and said that the limit was 10 . I've played well over 20,000 at this casino!! I want all my deposits back. Their terms and conditions are confusing and make it seem like you only can bet 5 dollars on first day kudos but they then go to say it's unlimited and then further down say the max bet is 10! Wheh they should have stated that upfront but they purposely want you to win so they can take all your money!!!! Don't ever play here

Dear dlpryce5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

On your first day only the 150% promotional Kudos rate will be applied. Your maximum bet when playing your first day Kudos is $5. The maximum first day Kudos credit amount is $600, all other Kudos Credits have no maximum amount and a maximum bet of $10.

Could you please clarify if you activated and played with a bonus? If yes, unfortunately, casinos have the right to confiscate your bonus winnings in case you breach the maximum allowed bet.

Thank you very much in advance for your reply.

Best regards,

Kristina

Yes but do you see the wording. They should've stated the maximum bet is 10 dollars and the maximum kudos unlimited . Reading this you have no idea they there are play thru requirements or withdrawal limits based on your Kudos tier. Most people stop reading at the word unlimited assuming you can bet what you want and withdraw what you want after the 1st

kudos. This wording and your practices Are deceptive. They can limit The

games you play on certain bonuses but they can't limit the bet? In addition I talked to several kudos team members and no mentioned I was betting too high? I guess cause the odds of winning are low .

Thank you for your reply, dlpryce5. While I agree that the term could be written more clearly, the important thing is, that the rule is stated in the T&Cs.

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

Most casinos don't and can't technologically enforce their max bet rules and we do not find it unfair as long as the player can read about it in the T&Cs. Therefore, I am afraid that in case you repeatedly breached this specific rule, there is not much more we could do.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for being understanding.

Dear dlpryce5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.