The player from Austria has deposited €700 without accepting any bonus. When he’s tried to withdraw his winnings, he was told it won’t be possible without wagering deposit 3x. After a closer examination, we rejected this complaint as unjustified.
King Billy Casino (Malta) - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.
Amount: €853
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Paid in today at kingbilly.com. Operator N1 Interactive Ltd.
As usual, I think that I have to spend the paid amount once in the game. I paid 700 euros today, now the casino refuses to pay me out. Because I only bet 800 euros in the game. I think this information should also be on the Casino Guru website.
The amount paid must be converted 3 times, not customer-friendly.
Not every player wants to bet 700 x 3 = 2100 euros in the game before making a withdrawal.
Please help
Automatic translation:
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4 years ago
Dear Wolfgang,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino."
It is not unusual for the casino to have this rule. Have you communicated with the casino possible fee, if you still wish to withdraw your funds? Please let me know. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
LAW CONTRADICTORY TERMS
12.15 Money deposited in King Billy must be used for gaming activities. For this reason, all insoles must be used at least 3 times. If a player is suspected of money laundering or other illegal activity, the casino reserves the right to require that deposits be wagered at least three times.
That means if a player is suspected of money laundering. I have already implemented 2 x ...... normal is actually 1 x deposit in every casino. The casino offers me no goodwill. But I lowered the game limits. So I have to wait a week until I can play ...... the casino forces me to play so I can get my money.
Should be stated on the Casino Guru page. That players have to implement 3x
Edited
Automatic translation:
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4 years ago
Dear Wolfgang,
As I mentioned before, wagering requirements for deposits are industry standards. In some casinos you can even find 5x wagering for all the deposits. I have included this information in our review https://casino.guru/king-billy-casino-malta-review. If there is anything else, I could do for you regarding this case, please do not hesitate to contact me, otherwise I will be forced to reject your complaint. Thank you for your understanding.
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
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