The player from Canada had verified all documents a month prior and made several withdrawals. After winning $500, the casino added a random bonus, which she canceled, and then faced issues with the withdrawal process. The player was then asked to reverify documents and experienced poor communication from the VIP manager. The issue was resolved after the player confirmed receiving the winnings.
King Billy Casino (Curacao) - Player faces delayed withdrawal and re-verification issues after $500 win.
Amount: Can$500
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
After already going through the hassle of verifying all my document just over a month ago I have made a few withdrawals. Now I won $500 and first they added a random bonus to my account which I instantly cancelled so it wouldn't affect my winnings. Which was suspicious then when I tried to cash out the withdrawal page wouldn't work. And now that it works they are asking for me to reverify documents that were just verified a month ago. It seems they are trying anything to not pay me which seems weird over $500. I'm speaking about kingbillycasino.com as I have recently found out there's 2 sites kingbilly.com which is MGA licensed and is closing next month which might have something to do with this. And kingbillycasino.com which looks the same but does not live up to what it claims about how they operate. They did this last time and I told them my bank statement doesn't say to kingbillycasino it says to gigadat which is what Interac uses. And they finally approved it and now a month later they are pulling this nonsense again. My vip manager is no help at all barely ever get a response something is fishy for sure ☹️. I will update this if my withdrawal gets aoproved
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4 months ago
Dear bradpriest22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify when exactly you made the last successful withdrawal?
- Did the casino request the exact same documents?
- Do I understand correctly that you accumulated your winnings without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
My last successful withdrawal was just 5th for $1000. Yes they are requesting the exact same documents they already approved saying my ID is expired when it doesn't expire until 2029. Yes my winnings were accumulated without a bonus
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4 months ago
My withdrawal was processed today so all is good. I'm a little worried about what would happen if I won something big though
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4 months ago
Dear bradpriest22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Dear bradpriest22,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
