JVSPINBET Casino - Player is facing issues with bonus winnings.

I registered at the casino and received the 150fs bonus correctly.

I made a deposit of 110xm and I was never able to use the winnings from the FS, nor did I receive the first deposit bonus.

I requested assistance from support, and they repeated what I already knew, treating me in a discriminatory manner by not providing the information.

Dear Damian296,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JVSPINBET Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain in more detail the timeline of events?
• Have you finished wagering on the bonus before making a deposit?
• What issue have you contacted casino support about?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Damian296,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was looking for some promotion and found the free spins offer, play now deposit later and finished my spins

And I made my deposit, all this without consulting support is something we already know how it works

I started playing but the amount I won was never credited, I met the rollover and after that I couldn't play any game because it appeared at zero, I approached support and they only sent me the same message, when an agent finally attended to me, he only told me that my condition had to be treated specially and closed the chat.

I never went back to the casino.

Dear Damian296

Could you please share your bonus history found in your player profile?

From the information regarding the bonus, only the deposited funds will be used to complete the wagering of the bonus (please correct me if I am wrong)

The screenshots you submitted earlier don't provide enough context for us to reach the conclusions you are describing.

Could you please share other evidence supporting your case?

I'll await your reply.

Dear Damian296,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.