The player from Mexico registered at the casino but is experiencing issues using winnings from free spins. Also, he didn't receive the first deposit bonus. Asking for support from live chat didn't help.
JVSPINBET Casino - Player is facing issues with bonus winnings.
Amount: Mex$512
JVSPINBET Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 8h 42m 27s
Case summary
15 hours ago
Public
Public
17 hours ago
Translation
I registered at the casino and received the 150fs bonus correctly.
I made a deposit of 110xm and I was never able to use the winnings from the FS, nor did I receive the first deposit bonus.
I requested assistance from support, and they repeated what I already knew, treating me in a discriminatory manner by not providing the information.
Automatic translation:
Public
Public
15 hours ago
Dear Damian296,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JVSPINBET Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain in more detail the timeline of events?
- Have you finished wagering on the bonus before making a deposit?
- What issue have you contacted casino support about?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Damian296 has 6d 8h 42m 27s to reply
