HomeComplaintsJohnny Kash Casino - The casino website is not loading properly.

Johnny Kash Casino - The casino website is not loading properly.

Amount: ??

Johnny Kash Casino
Safety Index:Very low
Submitted: 12 Jul 2020 | Case closed : 28 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

i login, then make a deposit, then none of the games load, so i try logging out then in again, and it just keeps flashing on the screen loading, it wont even let me talk to the live chat help, i have tried turning the computerr on and off, deleting all my history and datd, even loggging on from a different advice, sometimes this happens for hours and hours, very unsatisifying, seeing as i spend thousands of dollars and never use any of the bonuses..

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4 years ago

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Andrew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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