Johnny Kash Casino - Player is struggling to withdraw her winnings.

I know it's only $10 but I can't access Johnny Kash to either play or withdraw.

Dear Donna,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been temporarily closed for rebranding, you still should be able to withdraw your winnings through their support ask@johnnykash.com

I would recommend waiting a few days to see how the current situation escalates. Thank you in advance for keeping me updated. Looking forward to hearing from you.

Best regards,

Petronela

I will do as you suggest and check in a couple of days.

thank you.

Thank you very much, Donna, for your patience. Meanwhile, please try to contact the casino via abovementioned email address and keep me posted. 

Dear Donna,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.