Jazzy Spins Casino - Player’s account has been blocked.

I registered on Jazzy Spins, and made a £10 deposit, I won £50 and withdrew it, I then deposited another £10 and won £145 which I then withdrew, 48 hours later there was no sign of the withdrawal in my bank, I then received an email stating "Self Exclusion has started". The very definition of self exclusion means it’s an exclusion chosen by me, as it wasn’t chosen by myself, it was an Exclusion.

They told me in the email that any monies owed to me would be sent back to my bank account and told me to email an email address. I contacted them by phone and was laughed at by the customer service representative.

It’s only £195 but I have now chosen to take legal action against their parent company, when I informed them of this, they offered me "a goodwill gesture" of having my initial deposit return. As a matter of principle and morality I declined this offer and informed them that I would see their representative in court. Their parent company will almost certainly win this case, as they have access to a huge team of lawyers and an endless pot of cash, but I will appeal this decision, and spend my own money, regardless of the cost, until it reaches the highest civil court in the UK, until a court with the ability to set a judicial precedent will take the case.

Use reputable casinos, not these casinos which are owned by a foreign company, and only use 888 to operate under their UK license.

Dear Kamaal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with the casino? Could you please advise if you have self-excluded yourself from any other casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Kamaal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.