JackMillion Casino - Player didn’t receive a bonus.

Good morning

I receive a message during the day with the promotion of a 75% cashback on a maximum amount of 200 euros.

Top up about 100 euros and the bonus evaporates, when you can I had opened it right from the link received via sms.

needless to say that I spoke in chat without support, where they tried to give me 20 euros instead of 73 euros (promised bonus) to invite me to top up another 100 euros.

Not very nice slots, never got a bonus, slow and freezing slots and not for my connection.

To be avoided absolutely

I have requested immediate cancellation of the account, I have been waiting for hours.

Not at all serious

Never again

Dear Amedeo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. A bonus is something like a gift from the casino that the casino can decide whether you are eligible for receiving them or not.

Additionally, we cannot punish the casino for offering games you don’t enjoy, and it is close to impossible to prove, that freezing slots are caused by the casino’s mistake (usually it really is the player’s connection, or some game provider issue).

If there is anything else, I could help you with, or if I misunderstood the issue, please do not hesitate to let me know.

Best regards,

Kristina

Good morning Kristina,

I emphasize only and exclusively the bonus issue and I believe with good reason that I am entitled to that bonus and that it is not a different policy for each platform but rather a real scam.

If from my message I open the link, reload and play, that link automatically refers to the bonus and must be given.

Greetings

Amedeo, would you be so kind and post here the link to that offer? I'd like to read the T&Cs. Thank you very much.

Good morning,

here is the message

Play with your deposit, if the house wins, come and claim 75% up to € 200 valid for 2 deposits. T & Cs apply. bit.ly/3iBL0EG

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru, please?

Good morning,

I forwarded everything to the email address.

I hope that now everything is clear and you have enough material.

regards

Thank you for the emails. I went through all the messages and checked the bonus conditions for this bonus. It is clear, that the promo code has to be entered in order to activate the bonus (and from what I see in the bonus section, all of their bonuses have to be activated with a code). Unfortunately, not all offers are activated just by clicking the link you received, and you should always check the Bonus T&Cs, or contact the live chat for assistance.

The casino acknowledged that this might not be intentional, and mistakes like this happen especially to new players that are not familiar with the platform yet. You received another bonus as compensation since it wasn't possible to add the 75% bonus after you made a deposit, which was explained to you. From our point of view, the casino didn't do anything wrong, and there is nothing more we can do to support your case.

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.