InterCasino - Player’s account is blocked due to duplication.

I had completely forgotten about my previous use of InterCasino.

When I tried to register a new account with my usual email address, I received a message saying that this address could not be used. So, I created a new email account to register.

After playing with the bonus spins and increasing my balance to $3689, I encountered an issue during the verification process. It stated that my phone number could not be used. When I reached out to customer service, they told me that it was because I had a duplicate account.

What I want to convey is that when I initially tried to register, the system did not notify me that an account already existed with my email address.

If this information had been displayed then, I wouldn't have proceeded with the registration.

Many online casinos use bonus spins and other incentives to attract new users. I believe that others have likely faced the same issue as I did.

After playing for nearly half a day and consulting with customer service, I was told to use my previous account.

I understand this instruction, but I would have preferred to be informed about this possibility at the initial stage.

I was thoroughly enjoying my time playing, so this situation is very disappointing.

Just as I was beginning to appreciate the wonderful aspects of the casino, this has been truly disheartening.

I requested that my previous account be deleted, but we couldn't reach an agreement, and I'm feeling quite troubled.

I am a poor person.

With a sense of desperation, I played at this casino, fervently chasing my dreams.

I would be sincerely grateful if something could be done to resolve this issue.

Dear shingo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with InterCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• After your initial attempts to create an account with an old email address, have you contacted casino support for assistance?
• Have you benefited from a welcome bonus with your precious account in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

Do I understand correctly you never deposited on either account and your winnings were from a no-deposit bonus?

Yes. That's right.

If you used bonuses on both accounts and never deposited in the casino, unfortunately, we can't help to argue in your favor.

Opening accounts in order to benefit from bonuses is characterized in online casinos as bonus abuse. If this occurs we are powerless in confronting the casino.

Please let me know if there are any circumstances I might have overlooked, otherwise, the complaint will be closed. I'll await your reply.

Dear shingo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.