Ignition Casino - Player's referral bonuses have been denied.

I have sent two referrals to them was in the room with the other person gave him the link by text he clicks the link gets into ignition and then scans my phone for the Bitcoin depositor him and I both have contacted them multiple times and they don't want to give me my referral bonus for some reason not just once this is twice now both times that I've tried to do a referral with them they've skipped out on paying me that is some shady business practice they gave him some BS excuse about me being an affiliate I'm not an affiliate that's a fact and they know that they're trying to skip out on paying me and it's frankly disrespectful cowardly business practice that's his text message I sent him with the link that I sent him that he used they know what they're doing this is the second time I've tried to do this and refer somebody to them and this is the second time they haven't paid me the same exact thing both times

Dear cadillac405ok,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Are you sure that you and your friends all met the conditions to be eligible for this bonus? Could you please post a link to the referral bonus you were supposed to receive here in this thread? I would like to check the bonus terms.

Furthermore, I understand your frustration but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. If you haven't received this bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Thank you very much in advance for your reply.

Best regards,

Veronika

yes we are both eligible for the referral bonus they give you a referral for referring somebody my friend and I were together when we did this I sent him my referral link from inside the tell a friend feature inside ignition and the link he clicks it on his phone when I sent it to him that is how he got there and then once we were inside ignition which I was already inside ignition also he didn't know how to make a deposit so I opened my Bitcoin depositor scanner for him so he could send Bitcoin which it also comes with an extra money feature for having them send Bitcoin instead of US currency I'm not an affiliate I even confirm this multiple times with their staff that I was not affiliate but yet they told him that I was an affiliate they straight lied to me

https://www.ignitioncasino.eu/welcome/PKITKK6/join?extcmpid=rafcopy

he scanned my Bitcoin depositor from inside my ignition account and they so call that a affiliate link I'm not an affiliate of any kind I believe that's purely by design but not only that he contacted them and told them that I referred him I contacted them and told them that I referred him so they know that I referred him yet they have not paid me a single penny on both of my referrals the exact same way both times it's shady! I don't know why they would have an affiliate link inside of my ignition account of the Bitcoin depositor that I use that could be the only possible thing that they're considering in that in my its own right is a tactic that they are using knowing people might use it signing up that way they won't be able to get their bonus referral fees either way it's shady but they're doing that practice for sure because it's happened to me twice in the last week and it's the only two times I've ever tried to refer somebody

Thank you for your response.

Could you please specify how the Bitcoin depositor works? I am not sure I understand. Did your friend use some payment feature from your casino account to deposit into his account?

Dear cadillac405ok,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.