HomeComplaintsIceCasino - The player's withdrawal is delayed.

IceCasino - The player's withdrawal is delayed.

Amount: €300

IceCasino
Safety Index:Very high
Submitted: 23 Jun 2022 | Case closed : 13 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for 5 days. The complaint was closed as the player stopped responding.

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1 year ago

They state in TOS that withdrawal after KYC verification takes maximum 5 bussiness days, so I was verified 2022/06/15, and my withdrawal has been "in process" ever since. It's been more than 5 bussiness days, and in live chat they tell me to wait another few days. Everywhere else I played it doesn't take more than 2 days to reach my account. Please provide some guidance or help how to deal with this.

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1 year ago

Hello mindukas55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago

I never ever use bonus money, never use promotions, i try to talk to casino every day but the answer is always the same

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1 year ago

Hello mindukas55,

Did you receive any confirmation of your verification? If yes, how many days have passed since? Is it still within the 14 days time frame?

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1 year ago

Dear mindukas55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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