HomeComplaintsIceCasino - The player's winnings disappeared.

IceCasino - The player's winnings disappeared.

Amount: 1,111 R$

IceCasino
Safety Index:Very high
Submitted: 23 Jan 2023 | Case closed : 07 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings disappeared for unknown reason The complaint was closed as the player stopped responding.

Public
Public
1 year ago
Translation

I played I won and nobody paid me

They disappeared with the game

I can't even open it anymore

ICE CASINO

Automatic translation:
Public
Public
1 year ago

Hello Celia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear Celia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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