The player from Poland had requested a withdrawal 2 months ago and had not received the funds. The Complaints Team had attempted to gather more information regarding the issue and had extended the response time for the player to reply. However, due to a lack of communication from the player, the complaint was closed.
IceCasino - Player’s withdrawal is delayed.
Amount: 12,000 zł
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Dear denisdukarev95,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with IceCasino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
- Is your account verified?
- Have you contacted casino support regarding the issue? With what result?
I will be waiting for your reply patiently.
Best regards,
Tomas
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2 months ago
Dear denisdukarev95
Thank you for the complaint.
Can you please specify the disputed transaction IDs?
Have you also reported this to support?
Kind regards
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1 month ago
Dear denisdukarev95,
kindly reply in the complaint thread or to my email at tomas@casino.guru
Replying to an automatic 'no-reply' email might cause your replies to be overlooked.
Please let me know if there is any particular withdrawal you are struggling with, otherwise your complaint will be closed. Thanks for your understanding.
