IceCasino - Player's winnings were confiscated due to alleged multiple accounts.

 Ice Casino closed my account and seized the payout of about 1110 euros during the withdrawal process. They only told me in the chat that the reason was a second account, which is my multiple. No further information was provided.

 I would appreciate help in clarifying this incident.

 Please note that I only have one account with Ice, which was set up on 28.11.2023 and verified on 30.11.2023.

 I was playing with a balance without a bonus during the withdrawal process. I feel cheated by the casino's conduct.

 Have a nice day and best regards

Dear adrianvulkan1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi

I would like to inform you that I only have one account at Ice, which was created on November 28, 2023 and verified on November 30, 2023.

I won by playing without a bonus. I live with my wife and have a daughter who is 3 and a son who is 5. My wife does not know that sometimes I like to play in the casino. As far as I know, my wife has never opened an account in casinos and therefore does not play.

If it is true that there is an account somehow consistent with mine, I would really like to meet the person who did it. Regards. The documents will be sent soon, Regards

Dear adrianvulkan1

Sorry you've faced issues. Would you kindly clarify who the account adrian.poc**tek96@gmail.com belongs to?

DOB: 22.04.1996

First Name: Adrian

Last Name: Pocz**ek

Phone no.: +485752114**

The no-deposit bonus was used.

Thank you for cooperation!

Kind regards

Dear IceCasino representative, thank you very much for getting in touch with us.

Dear adrianvulkan1, could you please advise me on the identity of the other account's owner mentioned by the casino representative?

Hello, dear Casino Góru and Ice Club.

After reading reviews about the high reputation of Ice Casino, I am surprised that my account was interfered with.

I would be happy to help. But I have no idea about this person. I only see that he has similar personal names to me.

I don't know anyone with this phone number. By checking the beginning of the numbers given by the casino.

I have 1 adri account*** n1@gmail.com . Verified. I didn't use the no deposit bonus. Not even how to get it. I don't know what to write because I'm not pleasantly surprised. With normal reasoning, a person who used a bonus and provided the data must verify it. Otherwise, he or she will not be able to fully use the Ice Casino, order a withdrawal or make deposits.

So, please unblock your account and use the Ice Casino Club,

• I am sure that my data is generally inaccessible. Such basic information can be obtained, for example, from the telephone book. Did the person who provided similar personal data to mine confirm his identity with an identity document? Which in such a case should have all consistent data. If, for example, you use such a bonus, I don't know for what purpose. I think that such a person should provide personal data that he can verify or change.
• GREETINGS

Hello .

I added my name to the given gmail address and it turned out that there is such a gmail. I don't know the password for this email. After clicking I forgot my password, the last two phone numbers were shown which I added to the numbers provided by the casino.

Having a telephone number, I downloaded the general data of the mobile number from the electronic registration of mobile numbers.

Weronika, please give me your e-mail address to send proofs

Could you please advise what is your date of birth?

Hello, I understand, Weronika, your question. It is known that the dates of birth are the same. Because it is provided by the casino. I think that your answer will be unambiguous. So, I would like to ask you to contact the controlling authority. I don't feel guilty because I didn't create this account. Alternatively, I can still compromise with the Casino. I don't know the amount of winnings from the no deposit bonus. I can only refund the amount that this person won. My deposit account [options and winnings have nothing to do with the fraudulent opening of 2 accounts. Regards

I apologize, but it appears that both accounts have the same name and date of birth, indicating that they may belong to you. Please note that creating multiple accounts to obtain and use bonuses is against the casino's Terms and Conditions.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.