Parimatch Casino IN - Player's deposit is missing.

I am submitting this complaint regarding a missing deposit.

On [15 oct 2025], I made a deposit of ₹1000 via the QR code provided directly on the casino’s official website. The amount was successfully debited from my bank account. I have attached the bank statement and transaction details(528867616829) as proof.

Additionally, NPCI has confirmed that the transaction was successfully credited to the merchant. This clearly shows that the funds reached the merchant’s account. However, the casino has not credited the amount to my gaming account and keeps redirecting me to contact my bank, even though the bank has confirmed the transaction was successful.

Since the QR code was provided on the casino website, I believe the responsibility lies with the casino or its payment provider to trace and credit the funds.

I respectfully request Casino Guru to investigate this matter and assist in resolving this issue as soon as possible.

Thank you.

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Dear nrshp,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika