Betrophy Casino Review

The player from Germany had experienced a delay in his withdrawal process at the online casino. He had reported that the casino's live chat had repeatedly informed him that his payout was in process. The player hadn't received any payouts from this casino before, but his account had been confirmed according to the live chat. He had played with a bonus and had requested his payout on March 29. Despite the casino's reputation for quick payouts, the player had been advised to wait for 14 days to allow for processing. The player later confirmed that he had received his money and was satisfied with the casino's service. The complaint had then been marked as resolved.

The player from Germany had his bonus winnings canceled due to a bonus rules violation. The casino provided evidence suggesting that the player used a loophole in a game to easily transfer bonus balance into real money to avoid the wagering requirements. The complaint was rejected.

The player from Hungary had her bonus winnings cancelled without further explanation. As it turned out later, the player violated the maximum bet amount while playing with bonus funds by using features in selected games. The complaint was closed as unjustified.

The player from Switzerland had experienced difficulties with a withdrawal request at Betonic Casino. Despite consistent communication and a willingness to pay an extra fee, their request for a 1709chf crypto withdrawal, placed 6 days prior, remained unresolved. The player insisted that his account had been verified before he started playing and was frustrated with the casino's delay in payment. After 12 days, the casino finally processed the player's withdrawal. The complaint was marked as 'resolved' by the complaints team.

The player from Ireland had requested a withdrawal less than two weeks prior to submitting her complaint. The payment hadn’t been processed at that time. After the Complaints Team had advised her to wait at least 14 days after requesting the withdrawal, the player reported that the withdrawal was processed after a week. The issue was then marked as resolved.