Sharkroll Casino - Withdrawal of player's winnings has been delayed.

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Dear fulerosik,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Addition to my previous complaint – Referral Program Issue

In addition to the pending withdrawal, I would like to raise a concern regarding the Sharkroll referral program.

I referred over 185 real users under the original referral program terms. At the time, the rules did not specify that only deposits from KYC-verified users would generate referral rewards.

Recently, I was informed that:

• Only deposits from KYC-verified users will now generate referral rewards.
• Previously earned commissions are not recognized under the new rules.

This change effectively cancels rewards I legitimately earned, despite following the original program terms and investing significant time promoting the platform.

Furthermore, this affects my credibility and trust with the users I invited, as they joined based on the trust I built.

I am requesting clarification regarding:

1. Whether previously generated referral commissions can be honored.
2. Any possible resolution or compensation for commissions already earned under the original terms.