IceCasino - Player is struggling to complete account verification.

I don't know why this casino has the highest score if it doesn't have all the requirements, I entered this casino because you from the guru evaluated it as totally reliable, I won money at Ice casino and they asked me to send documentation, I sent documents, card, statement, print of payment, proof of residence, but they always ask for something else, they do this precisely for you to give up the withdrawal, that's what you get playing in a poor casino Vulkan is from the same management as Ice casino avoid playing in them, I'll continue with, Bodog, Galaxyno, Betano, Leo Vegas, Royal Vegas, Galera bet, Betway, sportingBet, Bwin, Nomini, Pixbet, Blaze, yoyo casino.

Dear jva3110,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I am registered in more than 250 online casinos, I play frequently in 20 of them, the most bureaucratic one I had to deal with was Galaxyno, by Iban bank codes and others. I have over 5K followers and I do live weekly for 500 to 1000 people about online casino games. Casino is the best. If you want to solve the problem, not for me but for other people to not have the same problem, do a check where the person knows the reason for the documents not being accepted and inform them, don't just send an email saying that withdrawal request was declined and tell her to look at the code. But that is if you have the desire to solve it, if it is not proved that you want to buy time for the player to give up the loot and spend everything in games or give up the loot.

Thanks.

Dear jva3110

Can you please clarify the issue?

You do not have any active/pending withdrawals. You've opted for a break-time (one of the responsible gambling limits).

Regards

Dear jva3110,

Could you please elaborate? Thank you very much.

Dear jva3110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already expressed my dissatisfaction, now you can do what you want. I've played in other casinos and I've already won I've lost I've already been paid, without crying. I'm fine now.

As the player did not have any funds in their account at the time of submitting the complaint and had also requested a break, we will classify this complaint as "rejected."

I regret that I am unable to offer further assistance. Although we were unable to resolve this case, please feel free to reach out to us if you encounter any problems with another casino in the future. Based on the reasons mentioned above, I must reject this complaint. Thank you for your understanding.

PS: I adjusted the disputed amount from 2,000 R$ to 0.