The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player believes that their withdrawal has been delayed.
Amount: 1,000 kr
IceCasino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
I have previously tried to withdraw. Has NEVER worked. The latest I would use bank transfer. I played the money. Now I have won money again and put the withdrawals on bank transfer. 
Now they are rejected. Doesn't seem like it's possible to get any money out No matter what.
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2 years ago
Dear claessonlotta2,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Dear claessonlotta2
Sorry to hear you faced issues at IceCasino
Can you please specify the disputed transaction ID?
Kind regards
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2 years ago
Translation
They have written that the withdrawals are made. Now I have to see if money will arrive in my bank account this week.
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