Hyper Casino - Player facing withdrawal issues.

I had a $100 daily limit then I was still able to deposit funds even after I had reached the limit I then verified my account and won $2000 which I then tried to withdraw but couldn’t because it kept declining I then got told to try bank transfer which also didn’t work. I’m a problem gambler just trying to get my money back

Dear sjy5nbd99y,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? When did you request a withdrawal from the casino? Is it still pending in your account? Did you inform the casino about your gambling problem? Is your casino account currently accessible to you?

Looking forward to hearing from you.

Best regards,

Tomas

Dear sjy5nbd99y,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.