Highroller Casino - Player’s account has been blocked.

I'm not sure if you'll be able to help but I can't submit a complaint for High Roller Casino for some reason but are they related to this site?

Either way, High Roller have stolen thousands of dollars from me by closing my account (after I had already verified it) and refusing to pay me my winnings and they refuse to say why.

All they've said is I played in a way which was "unfair to the casino" which makes absolutely no sense as I just played the casino games on their site and won.

Surely this is not even legal? They have lied and stolen from me and they refuse to answer my emails or give me my deserved money.

Dear lawatut378,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear lawatut378,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.